Support

If you hit a problem we haven't documented, open a ticket from the dashboard. Tickets live at /support and route directly to a Signalync admin.

Opening a ticket

  1. From the dashboard, click Support in the sidebar.
  2. Click New ticket.
  3. Pick a category: Billing & Account, Technical, Feature Request, or Other.
  4. Describe what you're seeing. Include the signal payload, error message, what you expected, and what actually happened.
  5. Click Open ticket.

How replies work

When the admin replies, you'll receive an in-app notification. If you've enabled Email or Telegram in your Notification preferences, you'll be pinged there too. The ticket flips to Awaiting your reply; reply from the ticket page to flip it back to Open.

Closing a ticket

Click Close ticket at any time. Closed tickets cannot receive new messages; if you have a related question, open a new ticket. Tickets that sit in Awaiting your reply for 7 days auto-close; an admin can reopen them, or you can open a new ticket.

Not in this version

  • File attachments. Paste error text or screenshot URLs (Imgur etc.) for now.
  • Reply by email. Replies happen on the ticket page only.